LEGAL NOTICE
Eagle Services refers to: Randy Flach dba Eagle Services

Customer refers to: Customer of Eagle Services

SERVICE AREA AND CONTACT INFORMATION

Eagle Services has a service center in Rice Lake, Wisconsin. Regular business hours are Monday through Friday, 8:30 a.m. through 4:00 p.m. Call for appointment. The phone number is 715.822.8113. If customer is located beyond Eagle Services’ Standard Service Area, additional travel charges may apply. To determine if your location is within Eagle Services’ Standard Service Area, call for information and applicable travel charges.

CANCELLATIONS, CHANGES AND REFUNDS
To cancel or change an appointment, contact Eagle Services at least 48 hours in advance.

If customer is not satisfied with service, call Eagle Services for resolution. We stand behind our Pay-for-Support services for 24 hours. We stand behind our On-site Service for 24 hours. If there is a problem with the service provided and customer notifies Eagle Services within the allotted time period, Eagle Services will work to remedy the problem at no additional cost.

SOFTWARE INSTALLATION

Software may be offered to customer by Eagle Services. If customer elects to receive software, customer is electing to purchase software. Eagle Services does not warrant or make any representation about software customer elects to purchase. Customer should ask about the service and software warranty applicable to the software download received as that warranty differs from Eagle Service’s warranty.

Customer understands that if software will need to be installed into the system, customer authorizes and approves all agreements relating to all such software. Customer authorizes Eagle Services to delete all temporary, all prefetch, all cookies, and all temporary Internet files from the system. Customer authorizes Eagle Services to set any/all system settings to their defaults.

REMOTE SERVICES

(a) General Services: Eagle Services will attempt to diagnosis customer technology problems, provide an estimate of applicable service fees (plus applicable taxes) and then provide customer with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with customer computer or its configuration that is beyond Eagle Services’ control.

(b) Remote Support Services: Remote support services may be offered to customer over the telephone or via the Internet if customer PC was built after 2004, customer has a working cable or DSL high speed internet connection and customer’s operating system is Windows XP or newer. If customer elects to receive remote support, Eagle Services will remotely log on, from a secure and private location, through customer’s high-speed Internet connection to view customer’s computer desktop. Eagle Services stays in contact with customer to keep customer fully briefed on every step of the process as technology problems are resolved. Remote support may involve the installation of software on customer computer that will allow Eagle Services to provide the remote support services. By electing to receive remote support, customer agrees to allow Eagle Services to use whatever tools deemed necessary to repair customer computer, including remote access. Customer understands that if remote access is used on customer computer there will be no residual software from the remote session; however with customer permission a “calling card” can be installed to make future connections for remote service easier. Remote sessions may also be recorded.

Eagle Services warrants remote services for 24 hours following remote service. However, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for customer product is installed, updated and activated during the repair or before customer connects again to the internet. If there is a problem with the service provided by Eagle Services and if customer notifies Eagle Services within the warranty period, Eagle Services will work to remedy the problem at no additional cost. Warranty is void if items that were removed are re-installed or if similar items are installed or if dangerous sites have been visited after the PC was serviced.

ON-SITE & IN-SHOP COMPUTER SERVICE
SCHEDULING
By Appointment Only - Regular business hours are Monday through Friday, 8:30 a.m. through 4:30 pm. Additional charges may apply for emergency service, service outside of standard hours, and service beyond Eagle Services’ Standard Service Area. To determine if your location is within Eagle Services’ Standard Service Area, call for information and applicable travel charges.

CONFIDENTIALITY
To protect our customers' confidentiality and privacy, walk-in service without an appointment will not be permitted. No customer may be in the service center while services are being performed. 

INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the Eagle Services agent arrives, services will be denied and a one-hour cancellation charge will be assessed.

WIRELESS ON-SITE NETWORKING

MINIMUM SYSTEM REQUIREMENTS
At least 20% free hard disk space and 512 MB RAM on each computer.

· Eagle Services will only setup a SECURE Wireless Network, 64bit WEP2 Minimum.

· Operating system and/or ISP passwords must be available.

· Microsoft Windows 10 operating system or newer.

· Operating system discs and key codes must be available.

· All computers and/or peripherals must be in good working order and virus/spyware free

o Broadband services, if any, must be installed and operational before service, including modem connections. Satellite broadband connections are not covered by Eagle Services.

· Dialup networking services are not available.

MINIMUM SYSTEM REQUIREMENTS

· At least 20% free hard disk space & 512MB Ram(XP)-1GB Ram(Vista or Windows 7).

· Eagle Services will only setup a SECURE Wireless Network, 64bit WEP Minimum

· Operating system and/or ISP passwords must be available.

· Microsoft Windows Vista operating system or newer.

· Operating system discs and key codes must be available.

· On-site & Remote Service is not available for dialup customers.

ACCESS
The Eagle Services Agent must have 1) access to customer residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) customer consent and cooperation to enter residence or business, 3) a safe working environment, work space, 4) electrical power and 5) pre-installed internet connection. If the Eagle Services Agent determines that these conditions have not been met, services will be denied and a one-hour cancellation charge assessed.

INTERNET/E-MAIL INSTALLATION

Customer understands that, in order to install internet or e-mail service, Eagle Services will have to obtain customer user name and password information from the phone company. Customer authorizes Eagle Services to obtain this information from the phone company.

REMOTE SERVICE, IN-SHOP AND ON-SITE MINIMUM CHARGE

A one-hour minimum service charge/bench charge must be received before any service work or diagnostics will be performed. The minimum payment received will be credited towards the total service charges. Payment in full must be received at pickup or prior to delivery. 

SERVICE AND LIABILITY LIMITATIONS

SERVICE LIMITATIONS: Eagle Services and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Eagle Services and/or its third-party service provider.

FORCE MAJEURE: If Eagle Services and/or its third-party service providers’ ability to render services are impaired by circumstances beyond the control of Eagle Services and/or its third-party service providers, Eagle Services and/or its third-party service providers may choose not to provide services.

LIMITATION OF REMEDY: Under no circumstances shall Eagle Services, and/or its third-party service provider be liable to customer or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Eagle Services and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use customer computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

Eagle Services shall not be liable for any failure or delay in performance due to any cause beyond its control. If Eagle Service’s ability to render services is impaired by customer failure to cooperate or circumstances beyond the control of Eagle Services, Eagle Services may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Eagle Services shall not be responsible for repairing any damage or changes made to customer residence or place of business.

LIMITATION OF LIABILITY & RELEASE: Customer agrees to release and hold harmless Eagle Services, and/or its third-party service providers from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that customer, owner or lessee may suffer arising out of, or related to, the services provided by Eagle Services. This includes but is not limited to data loss or lack of function in any component or element of customer computer system and/or peripherals, any changes or alterations to customer residence or place of business (for example, changes to walls, baseboards, floors, etc.) as a result of Eagle Services and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular to the service. Under no circumstances shall Eagle Services be held liable in any way to the customer for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use Eagle Services and/or its third-party service providers’ products and/or services.

CUSTOMER RESPONSIBILITY

Customer understands and agrees that prior to contacting or allowing Eagle Services to perform diagnostic repair or other services on customer computer, it is the customer’s responsibility to back-up the data, software, information or other files stored on computer disks and/or drives. Customer acknowledges and agrees that Eagle Services shall not be responsible under any circumstance for any loss or corruption of data and/or software. Eagle Services shall not be responsible for any data that Eagle Services is requested to backup for any customer or for any data that is backed up by any data backup system installed or setup by Eagle Services. It is also the customer’s responsibility to remove and/or password-protect any confidential, sensitive or private data from the PC. Eagle Services and/or its third-party service providers shall not be responsible for the viewing of any confidential, sensitive or private data.

PICK UP TO AVOID DISPOSAL

All computers and other equipment must be picked up within 30 days of billing date. Owner of such equipment agrees that Ownership of any equipment not picked up within 30 days shall be transferred to Eagle Services (Ownership includes Hardware, Software and all Data) and that Eagle Services has the right to sell or dispose of the Equipment, whichever Eagle Services deems fit.